🛡️ 14-Day Money-Back Guarantee • Consumer Transparent Policy

Cancellation & Refund Policy

Effective Date: August 15, 2026
Last Updated: September 23, 2026

Thank you for choosing Nexa Reply (AutomationDM) ("we", "us", "our"). We strive to deliver the most reliable, compliant, and high-performance Instagram comment-to-DM automation software. We believe in complete transparency, which is why we offer a straightforward, risk-free cancellation and refund policy.

1. Subscription Cancellation Policy

You have complete control over your subscription at all times. There are no long-term contracts, lock-ins, or cancellation fees.

• Cancel Anytime: You can cancel your subscription at any time directly through the app (Settings > Subscription & Billing > Cancel Plan) or by emailing us.
• Continued Access: When you cancel your subscription, you will continue to have full access to all paid features until the end of your current paid billing cycle.
• No Automatic Charges After Cancellation: Once cancelled, your account will automatically downgrade to the Free Plan at the end of the billing period, and no further charges will be made.

2. Refund Eligibility & Scenarios

Refunds are evaluated and granted under the following transparent criteria:

1. Initial 14-Day Window: Any first-time subscriber who requests a refund within 14 calendar days of their initial purchase is entitled to a full refund.
2. Billing or Duplicate Charge Errors: If you were charged in error, experienced duplicate billing due to a technical glitch, or were charged after completing a verified cancellation request, we will issue an immediate 100% refund.
3. Severe Service Outage: In the rare event of an extended system outage (longer than 72 consecutive hours) on our cloud infrastructure that prevents you from using the service, prorated credits or refunds may be granted upon review.

3. Non-Refundable Circumstances

To prevent fraud and maintain the integrity of our cloud infrastructure, refunds are generally NOT granted in the following scenarios:

• Requests Past 14 Days: Refund requests submitted after 14 calendar days from the initial purchase date.
• Subsequent Billing Cycles & Renewals: Monthly or annual renewals occurring after the initial 14-day guarantee period, where the subscriber forgot or failed to cancel before the auto-renewal date.
• Partial-Month Usage: We do not offer prorated refunds for mid-billing-cycle cancellations (your access continues until the cycle concludes).
• Policy Violations & Spam Bans: Accounts that have been suspended or terminated due to violations of our Terms of Service, abuse, fraudulent activities, or violations of Meta's Platform Anti-Spam Policies.
• External Meta/Instagram Policy Changes: Third-party downtime or changes implemented by Meta Platforms outside our direct operational control.

4. How to Request a Refund

Requesting a refund is simple and fast. Please follow these steps:

1. Send an email to mjtechbharat@gmail.com.
2. Use the subject line: Refund Request - [Your Registered Email].
3. Include:
   • Your registered account email address.
   • Your connected Instagram handle (e.g. @yourusername).
   • Your Payment Transaction ID (received via Razorpay, Stripe, or email receipt).
   • A brief note explaining the reason for your refund request (helps us improve our product).

5. Refund Processing Timeline & Method

Once your refund request is received and verified by our billing team:

• Review Time: Refund requests are acknowledged and reviewed within 24 to 48 business hours.
• Processing Time: Approved refunds are processed immediately. Depending on your financial institution (Bank, UPI, Credit Card, or Debit Card via Razorpay / Stripe), the funds typically reflect in your account within 5 to 7 business days.
• Original Payment Method: All refunds are issued strictly to the original payment method used during checkout. We do not issue cash or third-party payouts.

6. Payment Security & Merchant Information

All subscription payments and transactions are processed through certified, PCI-DSS Level 1 compliant payment gateways (Razorpay Software Pvt. Ltd. and Stripe, Inc.). We never store, transmit, or have access to your full credit card numbers or banking passwords.